What information do we collect about you?
The data provided by you that we hold includes, but is not limited to, the following:
Name, address and telephone number of the premises as well as caretaker, head teacher or management names and telephone numbers, Signature and job title of a representative from the premises.
Contact information- Contact name, job title, business address, business phone number/ mobile number/ email address.
Information related to specific contracts – ie. Monitoring of systems and requesting emergency response, Keyholder names and telephone numbers, and a PIN or password.
Certificates of compliance – (NSI,BAFE) – Name, address of the premises.
Card payments- If we take any payments via card your card details will not be held by us, it is processed by our third party processors who process the transition.
Direct debits are processed by a third party processor who process the transactions on a monthly basis, we will hold a copy of the mandate on file ether electronically or in a physical file until the end of the contract.
How will we use the information about you?
We may need to share your information with a third party as part of the contract ie. Leasing/ monitoring/emergency response process to enable us to provide the required services and fulfil the contract. If you have monitoring , monitoring is provided by Southern monitoring services and emergency response provided by your local fire & police services and the information we share and process confidentially by both parties is solely for the purposes of providing these services.
We may be asked to disclose your information without your consent if we are required to comply with a legal obligation (e.g. a police investigation).
We will only use your personal information to administer our account and to provide the products and services you have requested from us.
However from time to time we would like to contact you with details of specific products or services we provide and will never pass or sell your details onto a third party marketing company.
If at anytime you wish to change your mind please contact us by emailing: firstname.lastname@example.org
Access to your information and correction
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at the following address:
Silver Group, Argento House, 12 Progress Park, Ribocon Way, Luton LU4 9UR
We may make a small charge for this service.
We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.
How to contact us
By post: Silver Group, Argento House, 12 Progress Park, Ribocon Way, Luton, Bedfordshire LU4 9UR
By phone: 01582 412000
By email: email@example.com
The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore the way this website processes, stores and protects user data and information will also be detailed within this policy.
This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to all UK national laws and requirements for user privacy.
Cookies are small files saved to the user’s computers hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.
Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.
Other cookies may be stored to your computers hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.
Contact & Communication
Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 1998. Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes that they do so at their own risk.
This website and its owners use any information submitted to provide you with further information about the products / services they offer or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to any email newsletter program the website operates but only if this was made clear to you and your express permission was granted when submitting any form to email process. Or whereby you the consumer have previously purchased from or enquired about purchasing from the company a product or service that the email newsletter relates to. This is by no means an entire list of your user rights in regard to receiving email marketing material. Your details are not passed on to any third parties.
This website operates an email newsletter program, used to inform subscribers about products and services supplied by this website. Users can subscribe through an online automated process should they wish to do so but do so at their own discretion. Some subscriptions may be manually processed through prior written agreement with the user.
Subscriptions are taken in compliance with UK Spam Laws detailed in the Privacy and Electronic Communications Regulations 2003. All personal details relating to subscriptions are held securely and in accordance with the Data Protection Act 1998. No personal details are passed on to third parties nor shared with companies / people outside of the company that operates this website. Under the Data Protection Act 1998 you may request a copy of personal information held about you by this website’s email newsletter program. A small fee will be payable. If you would like a copy of the information held on you please write to the business address at the bottom of this policy.
Email marketing campaigns published by this website or its owners may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity [this is by no far a comprehensive list].
This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.
In compliance with UK Spam Laws and the Privacy and Electronic Communications Regulations 2003 subscribers are given the opportunity to un-subscribe at any time through an automated system. This process is detailed at the footer of each email campaign. If an automated un-subscription system is unavailable clear instructions on how to un-subscribe will by detailed instead.
Although this website only looks to include quality, safe and relevant external links, users are advised adopt a policy of caution before clicking any external web links mentioned throughout this website. (External links are clickable text / banner / image links to other websites)
The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.
Adverts and Sponsored Links
This website may contain sponsored links and adverts. These will typically be served through our advertising partners, to whom may have detailed privacy policies relating directly to the adverts they serve.
Social Media Platforms
Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.
Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.
This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.
Shortened Links in Social Media
This website and its owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy urls [web addresses] (this is an example: http://bit.ly/zyVUBo).
Users are advised to take caution and good judgement before clicking any shortened urls published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine urls are published many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.
WHAT OUR CUSTOMERS SAY
I have always had a great experience with Silver Group, everyone from head office to the engineers, they are always very helpful.
Silver Group are available 24 hours a day and are always helpful, we cannot fault the service. The equipment is very easy to use but, if we do ever need any help, we know they are always there. We would recommend Silver Group to anyone.
Silver Group provide a professional, quick and efficient service. From the initial survey of the property to completion, all engineers and employees were polite, clean and informative. I would recommend that anyone looking for an AOV system speak to Silver Group.
Having used Silver Group for several years on many development projects, they have always been very thorough from design to install. Their advice has certainly saved us a few headaches!
Silver Group understood our needs and designed and installed a system that met those needs in an efficient and friendly manner, a job well done!