Fire Safety and Protection Solutions

Maintaining
Your System

When should my fire detection system be serviced?

Our maintenance contracts are flexible yet guarantee your compliance with regulatory and legislative requirements. We can provide a year-round call out service, should you need it. Our maintenance technicians are all highly trained and qualified giving you peace of mind while they’re on your premises.

Silver Group holds the BAFE SP203-1 accreditation and, as such, are subject to regular BAFE audits to ensure our accredited status hasn’t changed. You can find out more about our third party accreditations from BAFE and other industry bodies here.

When should my fire detection system be serviced?

Your fire risk assessment is a good place to start. If it has been done correctly (by a competent person), it will tell you how often you should service your fire detection system.

British Standard 5839 recommends that you adopt a maintenance schedule with intervals of no more than six months. However, in large complex buildings with high occupancy rates, checks may be advised more frequently. As long as you stick to what’s set out in your fire risk assessment (assuming it doesn’t contradict BS5839), you’ll be covered in the event of a fire.

In addition to a service visit by a qualified technician, you (or someone in your building) should test the system on a weekly basis. This will forewarn you of problems which may arise in between scheduled maintenance. And, most importantly, it will guarantee that your fire detection system will work in an emergency allowing people to safely evacuate.

Reducing false alarms

False alarms rarely occur when your system is maintained adequately. Systems which are overdue for servicing are more likely to develop faults, which in turn, can cause false alarms.  For every false alarm, you run the risk of:

  • Productivity decrease with staff out of the building during evacuations
  • Customer service issues (if your business is customer-focused)
  • Unnecessary use of fire fighters who may be needed elsewhere
  • Penalties issued by fire service (in the form of financial fines)
  • Insurance premiums going up

Maintenance Contracts

False alarms rarely occur when your system is maintained adequately. Systems which are overdue for servicing are more likely to develop faults, which in turn, can cause false alarms.  For every false alarm, you run the risk of:

  • Productivity decrease with staff out of the building during evacuations
  • Customer service issues (if your business is customer-focused)
  • Unnecessary use of fire fighters who may be needed elsewhere
  • Penalties issued by fire service (in the form of financial fines)
  • Insurance premiums going up
ACCREDITATIONS

WHAT OUR CUSTOMERS SAY

I have always had a great experience with Silver Group, everyone from head office to the engineers, they are always very helpful.

Silver Group are available 24 hours a day and are always helpful, we cannot fault the service. The equipment is very easy to use but, if we do ever need any help, we know they are always there. We would recommend Silver Group to anyone.

Silver Group provide a professional, quick and efficient service. From the initial survey of the property to completion, all engineers and employees were polite, clean and informative. I would recommend that anyone looking for an AOV system speak to Silver Group.

Having used Silver Group for several years on many development projects, they have always been very thorough from design to install. Their advice has certainly saved us a few headaches!

Silver Group understood our needs and designed and installed a system that met those needs in an efficient and friendly manner, a job well done!